Customer #:
 

TERMS AND CONDITIONS POLICY

Customer satisfaction is our main goal. We believe that our items are of high quality. All products have quality control. They are new and in good condition when shipped to our customers. We are convinced that you will be satisfied with your purchase.

 

SHIPPING POLICY

● We will use US mail for the United States, Puerto Rico, the Virgin Islands, and Saint Thomas in 3-6 business days.
● Flat Rate Shipping (Post / Air Mail): To US 3-15 business days. Each box shipped must not exceed 70        pounds.
● Price The fixed-rate per box is as follows:
    Small box,      cost $ 8.00   each (dimension 5.375 "wide x 8.625" long x 1.625 "high)
    Medium box, cost $ 16.00 each (dimension 11 "wide x 8.5" long x 5.5 "high)
    Large box,      cost $ 22.00 each (dimension 12 ¼ "wide x 12 ¼" long x 6 "high)

• For each order we as a company will use the most economical method for shipping a customer's     order. 

● The order will be shipped within 1 to 3 business days after payment is received or cleared.
● If you do not receive the package for more than 30 business days, please notify us.
● The handling fee will be billed $ 5.00 for each shipment.
● Make sure you provide the correct, precise, and detailed shipping address.
● As soon as we have received the payment, it will be sent to the address provided. We will also send you a shipment tracking confirmation number for your information.
● And it would be better to leave us the correct phone number so that the delivery person can easily reach you when your package arrives. And we will not use your phone number for any other purpose.
● For the cost of shipping to the rest of the Caribbean, Gen Master will quote the different shipping companies according to the country to which it will be shipped. We generally quote through the following companies (USPS, FedEx / DHL / UPS).
● The cheapest shipment will be selected unless you prefer a more expensive and faster shipment to reach your final destination.

 

PAYMENT POLICY

● We accept payment by:
    Paypal
    • Cash payment
    • Bank Manager's Check
    • Credit card - visa
    • Credit card-American Express
    • Electronic Bank Transfers
    • Electronic Transfers by ATH MÓVIL of POPULAR BANK OF PR under transfer to merchant /GENMASTER

● The currency to be used will only be in US dollars.
● Items will be shipped to your address registered on this page. Please make sure it is correct

 

RETURN POLICY

● Customer satisfaction is our main goal. We believe that our items are of high quality. All products have quality control. They are new and in good condition when shipped to our customers. We are convinced that you will be satisfied with your purchase.
● If the product is defective or damaged upon receipt, or the wrong product was shipped, please contact us immediately.
● Returns are accepted within 7 business days from the delivery date and the item must be in its new original condition, unused, or altered in any way with attached tags and packaging. Otherwise, the deal is final. Return shipping is to be paid by the buyer.
ELECTRONIC / ELECTRICAL PARTS DO NOT HAVE RETURNS
● Contact us first if you have any problems, questions, or concerns. We will be happy to resolve any issues you may have in a friendly and courteous manner.

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PHYSICAL ADDRESS

Carr. 734 - Km. 6.2

Bo. Arena, Cidra

Puerto Rico, 00737

POSTAL ADDRESS

PO. BOX. 37-1147

CAYEY, PR. 00737-1147

CONTACT US

Tel:   1 (787) 504-9988

EMAIL

parts@genmasterpr.com 

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OFFICE HOURS

Monday to Friday:

8:00 am - 5:00 pm.

 

Saturday and Sunday:

CLOSED

OUR POLICIES